Unit of Competency Mapping – Information for Teachers/Assessors – Information for Learners

TLIC2040A Mapping and Delivery Guide
Provide wheelchair accessible taxi services to passengers with disabilities

Version 1.0
Issue Date: May 2024


Qualification -
Unit of Competency TLIC2040A - Provide wheelchair accessible taxi services to passengers with disabilities
Description This unit involves the skills and knowledge required to operate wheelchair accessible taxis used for the transport of people with disabilities. It includes carrying out pre-operational checks of the vehicle and its ancillary equipment; communicating effectively with passengers; securing passengers and ancillary/mobility equipment; providing appropriate support to passengers during their journey; and manoeuvring the vehicle with due consideration of the passenger's disability. Licensing, legislative, regulatory or certification requirements may be applicable to this unit.
Employability Skills This unit contains employability skills.
Learning Outcomes and Application This unit applies to all taxi drivers who are entering the role of drivers of wheelchair accessible taxis. Work involves transferring passengers, and applying both manual loading and unloading with the aid of equipment/appliances. The work involves the application of routine vehicle driving principles and procedures to maintain the safety and operation of a commercial vehicle conveying people with disabilities in varying driving contexts. Transporting passengers with disabilities must be carried out in compliance with the licence requirements and regulations of the relevant state/territory roads and traffic authority.Driving is performed with limited or minimum supervision, with limited accountability and responsibility for self and others in achieving the prescribed outcomes.
Duration and Setting X weeks, nominally xx hours, delivered in a classroom/online/blended learning setting.
Prerequisites/co-requisites Not Applicable
Competency Field
Development and validation strategy and guide for assessors and learners Student Learning Resources Handouts
Activities 		Slides
PPT 		Assessment 1 Assessment 2 Assessment 3 Assessment 4
Elements of Competency Performance Criteria              
Element: Carry out pre-operational checks on vehicles
  • The pre-operational checks for the vehicle and its associated ancillary equipment are carried out in accordance with manufacturers requirements, government regulations and workplace policies and procedures
  • All faults and defects identified during checks are repaired or reported in accordance with workplace procedures
       
Element: Communicate effectively with passengers
  • Appropriate communication methods are selected and used to meet the requirements of passengers with disabilities
  • Appropriate and effective verbal and non-verbal communication skills are used including appropriate body language and language style
  • Effective listening skills are demonstrated
  • Questions are used to gain appropriate information
       
Element: Assist passengers into and out of the vehicle in a manner suited to their disability
  • Passenger characteristics are identified and taken into account when determining appropriate assistance into and out of the vehicle
  • Compatibility of passenger's mobility device and vehicle's loading, anchoring and carrying equipment is assessed in accordance with regulations
  • Passengers are assisted into and out of the vehicle, demonstrating compliance with loading regulations and workplace safety requirements
  • Passengers and their mobility device/wheelchair are secured safely in accordance with vehicle and equipment specifications and regulations
  • Vehicle equipment is operated and stowed in accordance with company procedures and manufacturers instructions
  • Ancillary equipment is stowed safely in vehicle following relevant regulations
  • Passengers are picked up and set down in a safe and efficient manner, taking into account suitable locations and safe use of equipment
  • Relevant OH&S and passenger welfare is considered
       
Element: Drive a vehicle used by passengers with disabilities
  • Ongoing support is provided to passengers to maximise their travelling comfort
  • The vehicle is driven safely in accordance with the regulations for the class of vehicle involved
  • The vehicle is driven in accordance with road and traffic conditions with due consideration to any required precautions related to the disability of the passengers and relevant government regulations
  • Signs or indicators are fixed to the vehicle if required
  • Documentation/transactions relevant to the provision of the taxi subsidy scheme is completed
       
Element: Plan and organise daily work activities
  • Workload is assessed and prioritised
  • Daily routine is planned to take into account work schedules and network/communication bookings
  • Clarification of requirements of tasks is sought when appropriate
  • Achievable time and other performance measures are agreed
  • Tasks are completed with variations to plan identified and reported
       
Element: Apply ethical behaviour
  • Ethical behaviour is applied that avoids any form of sexual harassment, or physical or mental abuse, or intimidation towards passengers with disabilities
       


Evidence Required

List the assessment methods to be used and the context and resources required for assessment. Copy and paste the relevant sections from the evidence guide below and then re-write these in plain English.

The evidence guide provides advice on assessment and must be read in conjunction with the performance criteria, required knowledge and skills, the range statement and the assessment guidelines for this Training Package.

Critical aspects for assessment and evidence required to demonstrate competency in this unit

The evidence required to demonstrate competency in this unit must be relevant to and satisfy all of the requirements of the elements and performance criteria of this unit and include demonstration of:

exercising all required safety precautions and procedures during loading, unloading and driving operations

assisting passengers into and out of the vehicle in accordance with workplace procedures

securing passengers for safe transport in accordance with relevant standards and procedures

maintaining the comfort and dignity of passengers with disabilities

providing customer service and working effectively with others

carrying out pre-operational checks on vehicles used by passengers with disabilities

identifying driving hazards and using appropriate defensive driving techniques

following safe handling procedures for vehicles used by passengers with disabilities

recognising and adapting ethical behaviour that avoids any form of sexual harassment, or physical or mental abuse, or intimidation towards passengers with special needs

following emergency procedures when required

monitoring and maintaining vehicle performance and its effect on the environment

reporting and/or rectifying any identified vehicle faults or malfunctions in accordance with manufacturers instructions

applying procedures for taxi subsidy scheme bookings and payments

completing workplace documentation

participating in a range of interactions with passengers with disabilities

following OH&S regulations and legislation

Context of and specific resources for assessment

Performance is demonstrated consistently over a period of time and in a suitable range of contexts

Resources for assessment include:

a range of relevant exercises, case studies and other simulated practical and knowledge assessment, and/or

access to an appropriate range of relevant operational situations in the workplace

participation in a range of interactions with passengers with a range of disabilities

drive and operate a vehicle used to transport passengers with disabilities in a range of operational situations - this is not to be done in a simulated environment

In both real and simulated environments, access is required to:

relevant and appropriate materials and/or equipment, and/or

applicable documentation including workplace procedures, regulations, codes of practice and operation manuals

Method of assessment

Assessment of this unit must be undertaken by a registered training organisation

As a minimum, assessment of knowledge must be conducted through appropriate written/oral tests

Practical assessment must occur:

through appropriately simulated activities at the registered training organisation, and/or

in an appropriate range of situations in the workplace

practical assessment must occur using a wheelchair accessible taxi or taxi approved by the state regulations

Submission Requirements

List each assessment task's title, type (eg project, observation/demonstration, essay, assignment, checklist) and due date here

Assessment task 1: [title]      Due date:

(add new lines for each of the assessment tasks)

Assessment Tasks

Copy and paste from the following data to produce each assessment task. Write these in plain English and spell out how, when and where the task is to be carried out, under what conditions, and what resources are needed. Include guidelines about how well the candidate has to perform a task for it to be judged satisfactory.

REQUIRED KNOWLEDGE AND SKILLS

This describes the essential knowledge and skills and their level required for this unit.

Required knowledge:

Relevant road rules, regulations and licence requirements of the relevant state/territory road traffic authority including the need to give priority to wheelchair passengers

Equal opportunity/anti-discrimination legislation

Relevant OH&S and environmental procedures and regulations

Procedures and protocols for the provision of wheelchair accessible taxi services to customers

Customer service policies and procedures

Typical problems that can occur when providing wheelchair accessible taxi services to customers, and related appropriate action that can be taken to prevent or solve them

Sources of information and documentation needed when providing wheelchair accessible taxi services to customers

Characteristics of various disabilities: intellectual/physical, congenital/acquired

Characteristics of permanent/temporary and multiple disabilities including (singularly or multiple): cerebral palsy, spina bifida, multiple sclerosis, paraplegia, quadriplegia, muscular dystrophy, epilepsy, arthritis, diabetes, asthma, psychological disabilities, visual/hearing impairment, intellectual disabilities

Various types of mobility aids that cannot be secured safety in wheelchair accessible taxis

Alternate transport modes if mobility aids cannot be safely secured in a wheelchair accessible taxi vehicle

Passengers that cannot be seated in or on certain mobility aids whilst in transit

Etiquette/protocols for interacting with passengers with disabilities

Vehicle operational checks

Methods of securing a range of wheelchair/mobility devices and passengers with various disabilities

Procedures to be followed in the event of a driving emergency

Taxi transport subsidy scheme bookings and fare concessions

Vehicle and ancillary equipment controls, instructions and indicators and their use

Duty of care responsibilities when transporting passengers with disabilities

Required skills:

Communicate effectively with others when providing wheelchair accessible taxi services to customers

Read and interpret instructions, procedures, information and signs relevant to the provision of wheelchair accessible taxi services to customers

Interpret and follow operational instructions and prioritise work

Complete documentation related to the provision wheelchair accessible taxi services to customers

Operate electronic equipment to required protocol

Work collaboratively with others when providing wheelchair accessible taxi services to customers

Adapt appropriately to cultural differences in the workplace, including modes of behaviour and interactions with others

Implement contingency plans for unanticipated situations that may occur when providing wheelchair accessible taxi services to customers

Promptly report and/or rectify any identified problems that may arise when providing wheelchair accessible taxi services to customers, in accordance with regulatory requirements and workplace procedures

Monitor work activities in terms of planned schedule

Apply relevant codes of practice and legislative requirements

Modify activities depending on differing operational contingencies, risk situations and environments

Work systematically with required attention to detail without injury to self or others, or damage to goods or equipment

Operate and adapt to differences in equipment in accordance with standard operating procedures

Select and appropriately apply technology, information systems and procedures to complete workplace tasks

Select and use required personal protective equipment conforming to industry and OH&S standards

Assess risks and hazards when assisting passengers with disabilities into and out of the vehicle

Take precautions to control risk when assisting passengers with disabilities into and out of the taxicab

Ability to safely use manual handling techniques and to operate loading equipment

Apply techniques for manoeuvring and driving vehicles transporting passengers with disabilities

Monitor traffic and road conditions

Conduct pre-operational checks on vehicle and ancillary equipment and take related action

Apply fatigue management knowledge and techniques

Monitor performance of taxicab and its equipment and take appropriate action where required

The range statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance.

Pre-operational checks may include:

visual check of vehicle and ancillary equipment

checking compatibility of mobility devices and vehicle loading, anchoring and carrying equipment

checking and topping up fluid levels

checking tyre pressure

checking operation of vehicle lights and indicators

checking brakes before moving vehicle

Ancillary equipment may include:

ramps

hoists

Workplace procedures may include:

company policies and procedures

established workplace procedures

Passengers may have a range of disabilities which may involve:

intellectual/physical disability

congenital/acquired disability

permanent/temporary disability

Assistance into and out of the vehicle, picking up, setting down and transporting of passengers may include:

operations conducted during the day or night

in all weather conditions

different terrain and road surfaces

Vehicle handling procedures must include:

starting a vehicle

steering and manoeuvring a vehicle

accelerating and braking

reversing a vehicle

operating the controls, instruments and indicators of the vehicle and the ancillary equipment

using defensive driving techniques

managing vehicle blind spots and height restrictions

managing engine performance and its effect on the environment

Driving hazards may include but are not limited to:

'unstable' passengers

wet and iced roads

road damage

bridge/tunnel damage

road works

oil on road

animals and objects on road

road closures for special events such as marches, parades

holiday traffic

road closures for utility works such as electricity, water, sewerage, telecommunications, gas

foggy conditions

Copy and paste from the following performance criteria to create an observation checklist for each task. When you have finished writing your assessment tool every one of these must have been addressed, preferably several times in a variety of contexts. To ensure this occurs download the assessment matrix for the unit; enter each assessment task as a column header and place check marks against each performance criteria that task addresses.

Observation Checklist

Tasks to be observed according to workplace/college/TAFE policy and procedures, relevant legislation and Codes of Practice Yes No Comments/feedback
The pre-operational checks for the vehicle and its associated ancillary equipment are carried out in accordance with manufacturers requirements, government regulations and workplace policies and procedures 
All faults and defects identified during checks are repaired or reported in accordance with workplace procedures 
Appropriate communication methods are selected and used to meet the requirements of passengers with disabilities 
Appropriate and effective verbal and non-verbal communication skills are used including appropriate body language and language style 
Effective listening skills are demonstrated 
Questions are used to gain appropriate information 
Passenger characteristics are identified and taken into account when determining appropriate assistance into and out of the vehicle 
Compatibility of passenger's mobility device and vehicle's loading, anchoring and carrying equipment is assessed in accordance with regulations 
Passengers are assisted into and out of the vehicle, demonstrating compliance with loading regulations and workplace safety requirements 
Passengers and their mobility device/wheelchair are secured safely in accordance with vehicle and equipment specifications and regulations 
Vehicle equipment is operated and stowed in accordance with company procedures and manufacturers instructions 
Ancillary equipment is stowed safely in vehicle following relevant regulations 
Passengers are picked up and set down in a safe and efficient manner, taking into account suitable locations and safe use of equipment 
Relevant OH&S and passenger welfare is considered 
Ongoing support is provided to passengers to maximise their travelling comfort 
The vehicle is driven safely in accordance with the regulations for the class of vehicle involved 
The vehicle is driven in accordance with road and traffic conditions with due consideration to any required precautions related to the disability of the passengers and relevant government regulations 
Signs or indicators are fixed to the vehicle if required 
Documentation/transactions relevant to the provision of the taxi subsidy scheme is completed 
Workload is assessed and prioritised 
Daily routine is planned to take into account work schedules and network/communication bookings 
Clarification of requirements of tasks is sought when appropriate 
Achievable time and other performance measures are agreed 
Tasks are completed with variations to plan identified and reported 
Ethical behaviour is applied that avoids any form of sexual harassment, or physical or mental abuse, or intimidation towards passengers with disabilities 

Forms

Assessment Cover Sheet

TLIC2040A - Provide wheelchair accessible taxi services to passengers with disabilities
Assessment task 1: [title]

Student name:

Student ID:

I declare that the assessment tasks submitted for this unit are my own work.

Student signature:

Result: Competent Not yet competent

Feedback to student

 

 

 

 

 

 

 

 

Assessor name:

Signature:

Date:

Assessment Record Sheet

TLIC2040A - Provide wheelchair accessible taxi services to passengers with disabilities

Student name:

Student ID:

Assessment task 1: [title] Result: Competent Not yet competent

(add lines for each task)

Feedback to student:

 

 

 

 

 

 

 

 

Overall assessment result: Competent Not yet competent

Assessor name:

Signature:

Date:

Student signature:

Date: